Solving Service Discontent: Your Guide to Nail and Beauty Bliss

Customer satisfaction is important to us. When you choose a nail salon or spa, you expect excellent service, attentive care, and results that match your preferences. However, sometimes things might not turn out as planned.

At Lotus Nail Bar in Terrell, we are dedicated to resolving issues if you are not happy with your visit. Your feedback helps us improve and ensures you leave satisfied. Here’s what to do if your service does not meet your expectations.

Your Satisfaction is Our Priority

Every guest is unique—what appeals to one person may not work for another. That’s why we value your input and address any concerns without delay.

If you are unsatisfied, please let us know so we can make the necessary changes.

Step 1: Notify Us Within 10 Days

Should you be unhappy with your nails, reach out to us within 10 days of your appointment. Addressing concerns promptly lets us assess and fix the issue while your nails remain as they were when you left.

Early communication allows us to determine what happened and how to make it right.

Why the 10-day timeframe is important:

• The original condition of your nails helps us evaluate the issue
• We can quickly decide on the best solution
• Adjustments are much easier to carry out
• It demonstrates your commitment to getting the results you want

Contact us soon if you notice an issue. Immediate feedback allows us to take care of your concerns directly.

Step 2: Assessment and Solution

After you contact us, our team will review your feedback and offer a complimentary adjustment, correction, or redo as needed. There is no extra cost for services we need to fix.

Here’s what we do:

• Carefully listen to your concerns
• Review the outcome together
• Decide on the best corrective step (touch-up, fix, or redo)
• Arrange a convenient time for a follow-up visit
• Aim for complete satisfaction with your revised results

We strive to achieve a resolution, whether a minor fix or more extensive work is required. Your happiness with our work is our responsibility.

Step 3: Contact Us or Speak to Management

You can reach the salon by phone or talk to a manager during your visit. We want to hear from you and resolve the issue as quickly as possible.

How to connect with us:

• Call our salon directly
• Speak to a manager when you stop by
• Share your concerns and what you expected
• We will collaborate to find the right solution

Providing detailed information helps us address your needs more efficiently.

Tips to Get the Best Service Outcome

For a more satisfying experience:

During your visit:

• Clearly explain your preferences and desired outcome
• Ask questions if you need clarification
• Mention any discomfort or concerns in real time
• Inspect your nails before leaving

After your visit:

• Follow all recommended aftercare steps
• Avoid anything that could damage your nails immediately after the service
• Inform us within 10 days if you spot any problems
• Compare your expectations with the final results and be open about what you notice

Open communication helps ensure your visit meets your needs from the beginning.

We’re Ready to Assist

If you are not completely happy with your care, we are here to address your concerns appropriately. Our team believes in fixing mistakes and providing a positive experience every time.

📞 Call to book: (214) 504-1230
📍 Location: 1274 FM148, Terrell, TX 75160

Your satisfaction is always supported by the team at Lotus Nail Bar.